Terms & Conditions etc

Effective Date: 17th June 2025

Welcome to the Hell Bess Whisky website (“Website”). These Terms and Conditions (“Terms”) govern your access to and use of our Website, including all orders placed for our whisky and related products.

By using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Company Information

No Duff UK CIC
1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ
Company Registration No: 11999994
Email: dean.noduff@gmail.com dean@hell-bess.com

2. Age Restriction

You must be at least 18 years of age to purchase items from No Duff UK or Hell Bess in the UK. By placing an order, you confirm that you are legally permitted to buy alcohol in your country of residence.

We reserve the right to cancel orders or request ID verification if we suspect a customer is underage.

​

3. Orders and Contract

3.1 Order Acceptance

All orders are subject to acceptance and availability. Once your order is placed, you’ll receive an email confirmation. A contract is only formed when we send a dispatch confirmation.

3.2 Right to Refuse

We reserve the right to reject or cancel any order for any reason, including suspicion of fraudulent activity or supply issues.

4. Prices and Payment

All prices are shown in GBP and include VAT unless otherwise stated. Delivery charges are calculated separately at checkout.

We accept secure payment via:

• Credit/debit cards

• PayPal

• Other available payment gateways

5. Delivery

5.1 Shipping

We deliver within the UK using trusted carriers. Estimated delivery time is 2–5 working days unless otherwise specified.

5.2 Delays

Delays may occur due to high demand, weather, or courier issues. We are not responsible for delays outside our control but will keep you informed.

5.3 Failed Delivery

If a delivery is refused or no one is available to receive the parcel, re-delivery may incur additional fees.

6. Returns and Refunds

We comply with UK Consumer Contracts Regulations:

• Unopened goods may be returned within 14 days of receipt for a full refund (excluding delivery costs).

• Faulty or damaged items must be reported within 48 hours of receipt, with supporting photos where possible.

• We do not accept returns of opened bottles unless the product is defective.

Emaildean.noduff@gmail.com dean@hell-bess.com to arrange a return.

7. Intellectual Property

All Website content—including text, imagery, logos, and design, is the intellectual property of No Duff UK, Hell Bess Whisky or its licensors. You may not copy or reproduce any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Hell Bess Whisky shall not be liable for:

• Any indirect or consequential loss or damage

• Any issues arising from misuse of our products

• Any third-party links or websites

9. Privacy

Your data is handled according to our [Privacy Policy]. By using our site, you consent to this use.

10. Promotions and Vouchers

Promotional offers are valid for a limited time and may be subject to conditions. We reserve the right to withdraw or amend offers at any time without notice.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For any questions regarding these Terms or your order, contact us at:

email dean.noduff@gmail.com dean@hell-bess.com
NDUK / HBW 1 Mayfield Avenue, Sutton Heath, St. Helens, Merseyside WA9 5EJ

Website Disclaimer

​Effective Date: `17th June 2025

Welcome to the No Duff UK and Hell Bess Whisky website (the “Website”). By accessing or using this site, you agree to the terms outlined in this Disclaimer. If you do not agree with any part of this notice, please do not use our Website.

1. Responsible Drinking Notice

Hell Bess Whisky promotes the responsible consumption of alcohol. You must be of legal drinking age in your country of residence to access this website. By using the Website, you confirm that you are of legal age.

We do not condone excessive or irresponsible drinking. Please drink responsibly and in moderation. For guidance and support, visit Drinkaware.

2. General Information Only

The content on this Website is provided for general information purposes only. While we strive for accuracy, Hell Bess Whisky makes no guarantees as to the completeness, accuracy, or reliability of any content. Any reliance you place on such information is at your own risk.

3. No Medical or Health Advice

Nothing on this Website should be interpreted as medical, nutritional, or health advice regarding alcohol consumption. Please consult a medical professional with any concerns related to alcohol and your health.

4. Limitation of Liability

To the fullest extent permitted by law, Hell Bess Whisky shall not be held liable for:

• Any loss or damage resulting from the use of the Website or its content

• Any interruptions, errors, or omissions on the Website

• Any third-party websites linked to or from our site

5. External Links

This Website may contain links to third-party websites for your convenience. These are provided for informational purposes only. Hell Bess Whisky does not endorse or accept responsibility for the content or practices of third-party sites.

6. Intellectual Property

All content, logos, designs, images, and text are the property of Hell Bess Whisky or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written consent.

7. Changes to This Disclaimer

We may update this Disclaimer at any time without notice. You are encouraged to review it regularly to stay informed of any changes.

8. Contact Us

For questions or concerns regarding this Disclaimer or any aspect of the Website, please contact:dean.noduff@gmail.com dean@hell-bess.com 
NDUK / HBW
1 Mayfield Avenue
Sutton Heath
St.Helens
Merseyside
WA9 5EJ

Privacy Policy

​Effective Date: 17th June 2025
Last Updated: 17th June 2025

No Duff UK CIC, Hell Bess Whisky (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our customers, suppliers, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Who We Are

No Duff UK CIC, Hell Bess Whisky is a Veteran-Owned and Operated social enterprise, producing and distributing premium blended Highland Scotch whisky and other spirits. Our operations support No Duff UK CIC (11999994) and are based in the UK.

Data Controller:
No Duff UK CIC, Hell Bess Whisky
1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ
Company registration number No Duff UK CIC 11999994
Contact email, dean.noduff@gmail.com  dean@hell-bess.com

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Name

• Email address

• Telephone number

• Delivery/billing address

• Payment information (processed securely via third-party providers)

• Any communications or feedback

2.2 Information We Collect Automatically

When you visit our website:

• IP address

• Browser type and version

• Pages visited and time spent

• Cookies and tracking technologies (see Section 7)

2.3 For Suppliers and Partners

• Business contact details

• Banking/payment details (for invoicing)

• Compliance documents

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil orders

• To manage customer service enquiries

• To maintain supplier relationships

• To meet legal obligations (e.g., accounting, fraud prevention)

• To send updates or marketing (only with your consent)

• To improve our website and services

4. Lawful Bases for Processing

We rely on the following lawful bases under the UK GDPR:

• Contractual necessity: to process orders and manage relationships

• Consent: for marketing communications

• Legal obligation: for compliance with tax or regulatory laws

• Legitimate interest: to improve our services and website

5. How We Share Your Data

We do not sell or rent your personal data. We may share information with:

• Payment providers (e.g., Stripe, PayPal)

• Delivery partners (e.g., Royal Mail, DPD)

• IT service providers and hosting platforms

• Legal or regulatory authorities (when required)

All partners are required to process data securely and in accordance with applicable law.

6. Data Retention

We retain personal data only as long as necessary for the purposes described:

• Customer transaction data: 6 years (for accounting)

• Marketing data: Until you withdraw consent

• Supplier records: As long as active + 6 years

7. Cookies and Tracking

Our website uses cookies to improve user experience and gather anonymized analytics.

You can control cookie preferences via your browser or by using our cookie settings panel when visiting our website.

For more, see our [Cookie Policy].

8. Your Data Rights

Under the UK GDPR, you have the right to:

• Access your data

• Correct inaccuracies

• Request erasure (“right to be forgotten”)

• Object to or restrict processing

• Data portability

• Withdraw consent at any time (for marketing)

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at:
Email address:dean.noduff@gmail.com dean@hell-bess.com
Company postal address No Duff UK CIC, Hell Bess Whisky 
1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ

9. Data Security

We use appropriate technical and organizational measures to protect your data, including:

• SSL encryption

• Access controls and password policies

• Secure hosting environments

10. International Transfers

If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions).

11. Policy Updates

This Privacy Policy may be updated periodically. We will notify you of significant changes by email or via our website.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email:dean.noduff@gmail.com dean@hell-bess.com dean@hell-bess.com
No Duff UK CIC, Hell Bess Whisky 1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ

 

No Duff UK CIC Complaints Policy

1. Purpose

No Duff UK CIC is committed to providing a professional, respectful and effective service to all service users, volunteers, partners, supporters and members of the public.

We recognise that, from time to time, concerns or complaints may arise. This policy explains how complaints can be raised, investigated and resolved fairly, promptly and confidentially.

2. Our Commitment

We will:

• Take all complaints seriously

• Treat complainants with dignity and respect

• Investigate concerns fairly and impartially

• Respond within reasonable timescales

• Learn from complaints and improve our services

• Protect confidentiality where possible

3. What is a Complaint?

A complaint is any expression of dissatisfaction about:

• The standard of service provided

• Conduct of staff, volunteers or representatives

• Delays, failures or poor communication

• Decisions made by the organisation

• Equality, inclusion or unfair treatment concerns

• Fundraising activity or use of resources

4. How to Make a Complaint

Complaints can be made:

• In writing by email or letter

• By telephone

• In person

• Through a representative acting on your behalf

Please provide:

• Your name and contact details

• What happened

• Dates, times and relevant details

• Names of anyone involved (if known)

• What outcome you would like

Anonymous complaints may be considered where sufficient information is provided.

 5. Complaint Process

Stage 1 – Informal Resolution

Where appropriate, we encourage concerns to be raised informally first so they may be resolved quickly.

We aim to respond within 7 working days.

Stage 2 – Formal Complaint

If unresolved, or where the matter is serious, a formal complaint should be submitted.

We will:

• Acknowledge receipt within 5 working days

• Investigate the complaint

• Provide a written response within 20 working days where possible

If more time is needed, we will explain why and provide an update.

Stage 3 – Review / Appeal

If you remain dissatisfied, you may request a review by a senior officer / director not previously involved.

A final response will normally be issued within 20 working days.

6. Confidentiality

Complaints will be handled sensitively and shared only with those who need to know in order to investigate and resolve the matter.

7. Vexatious or Abusive Complaints

We welcome genuine feedback. However, abusive, threatening, discriminatory or repeated vexatious complaints may be restricted or managed appropriately.

8. Safeguarding and Serious Concerns

Any complaint involving safeguarding, criminal behaviour, fraud, discrimination or immediate risk may be referred to relevant authorities or safeguarding leads without delay.

9. Learning and Improvement

We record complaints and outcomes to identify trends, improve services and strengthen governance.

10. Contact for Complaints

Complaints should be sent to:

Email:dean.noduff@gmail.com dean@hell-bess.com dean@hell-bess.comNo Duff UK CIC, Hell Bess Whisky 1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ

11. Policy Review 21/04/2026